Agreements lay the foundation of a coaching relationship. Build-in basic structures about how you will work together moving forward. Make sure you and your coach agree on ground rules.
The purpose of coaching is to learn. Learning is also the payoff. Make sure learning goals are worthy of your time and effort. Developing robust learning goals takes time and good conversation.
It’s easy and natural to want to seek advice, but strive to get more than good advice. Coaches want you to listen to your ideas as much as they want to share what they have to say.
Strive to go deeper than surface conversation. Share your successes and failures as well as what you are learning from your current coaching relationship.
If you sense something is missing or not going well, you are probably right. Address issues as soon as possible. Simply stating, “I want to check out my assumption which is … ” will prevent you from assuming your Coach is on track.
Work on creating a comfortable relationship first before you launch into the uncomfortable stretch needed for deep learning.
Candid feedback is a powerful trigger for growth and change. Set the expectation early on. Be prepared to offer candid feedback, balanced with compassion. Model how to ask for and receive good feedback by asking your Coach for specific feedback on your coaching contribution.
Keep connected and develop a pattern of regular engagement. Both partners need to be accountable for following through with agreements. By holding an open, honest conversation about how you’re doing and what you need to do to improve, you encourage mutual accountability and deepen the relationship.
Our Coaches and Coachees count on us for delivering a high-quality experience.
Do
Be groomed when you talk with a customer, ensure they feel comfortable when dealing with SpeakIn.
Don’t
Dress casually, talk informally, behave unprofessionally.
We want you to make the most of your experience.
Do
Adhere to the agreed upon time slot and join the meeting at least 5 minutes before.
Don’t
Be absent for the meeting without any prior notification.
We want to involve everyone in a great discussion with a polite and helpful attitude.
Do
Be well prepared, ask questions, and convery all your questions and concerns very politely and
patiently.
Don’t
Screaming, talking very fast and rude in a heavy tone.
Enthusiastic
We love our job and we aim to make our workplace as fun and enjoyable as possible. We also aim to make
our
users enjoy our product too.
Do
Be kind, friendly, and engaging with your Coach. Ensure it is a fun environment where we strive to
improve
all the time.
Don’t
Needlessly blame customers or employees. Mistakes are part of learning.
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immediately.
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